LATEST WORKSHOP UPDATES
If a public workshop is cancelled for official covid/lockdown reason, the customer will be eligible for a full refund.
If the customer cancels for personal reasons under 10 days prior to the workshop, no refund will be issued.
If the customer cancels due to covid illness or symptoms, a refund will be issued minus a booking fee of AU$10.
If a private workshop (held in venues, schools, houses…) is cancelled for official covid/lockdown reason, the customer will be eligible for a full refund.
If the customer cancels the same private workshop for personal reasons under 21 days prior to the workshop, no refund will be issued.
Small admin fees might be kept.
All our products made by us are subject to the following terms and conditions.
All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens. It is the responsibility of the customer to inform us prior to the confirmation of their booking, of any allergy issues. It is the responsibility of the customer to inform their guests of all allergy information and accordingly, the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
All products are made to be eaten on the day of the celebration. (would it not be better to say “on the day of pick-up/delivery”?)
All quotations are valid for 1 month from the date of issue.
We prefer at least 1 month notice for orders, as we are continually booked in advance. We will however endeavour, when availability permits, to accept short notice orders.
We can draw inspiration from any design you have sourced, however please note – we don’t directly copy any other artist. Every cake we make from scratch is unique.
A non-refundable deposit of 50% is required to book your order.
In cases the customer does not accept the finished product(s), the payment WILL NOT be refunded. The customer can choose to pay the remainder and take the product(s), or leave them at no extra cost.
If we are forced to cancel a booking due to illness or any other unforeseen circumstance which affects the ability to deliver the ordered product(s), the deposit will be refunded within seven 7 days of notification.
FINAL BALANCE PAYMENTS AND PICKUPS
The balance of payment is due one week before the pickup date, by internet transfer or by cash on the pickup day and before the product(s) leaves the premises.
If paying by cash, exact amount is appreciated, as we may not have the correct change to hand.
It is the responsibility of the customer to check the state of the product(s) before leaving the premises.
Once the item(s) has left the premises, the customer is responsible to ensure that the product(s) gets to its destination safely and is stored as per our instructions, to achieve the best results for taste and quality.
Delivery is charged at our discretion.
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product(s) in an appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.
A delivery date and time will be agreed by both parties, and if the customer is not at the location at this time and date, and we are not able to contact the customer, the product(s) will be transported back to our premises and it will be the customer’s responsibility to collect the product.
We reserve the right to use any image of a product made by us for publication at a later date.
RETURN OF HIRED EQUIPMENT
Deposits are required for all equipment, which must be returned on the agreed date or extra charges may apply. Any damage to equipment will incur a reduction of deposit returned, in order to cover the costs of repair or replacement.
If a third party is to collect the cake on the customer’s behalf, a release form is to be signed by that person, stating the cake is received in good condition at the time of pickup/delivery.
The customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of Sarah Valette – Cake Artist.
CANCELLATION / POSTPONEMENT
If, for any reason the event is required to be postponed, please contact us immediately.If you need to cancel your order, and you have paid in full, the refund policy is as follows:
- If cancellation is made at least 1 month prior to the date of your event, you will receive a refund of your initial deposit, less the cost of supplies already purchased for your cake.
(Refunds will be paid within 7 days of cancellation).
- If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given.
- If the cancellation is due to Covid lockdown, the non-refunded deposit can be credited toward future purchase, and used during one year from the cancellation. The new date proposed will be subject to availability.